FAQ

GETTING STARTED - ALL PROGRAMS

The quickest and most effective way to contact us is through email! We can always schedule a call but to ensure a timely response, send us an email!

General email: Info@hannahsfamilycenter.org

Volunteers: Info@hannahsfamilycenter.org

Transitions: Transitions@hannahsfamilycenter.org

2HK Current Clients: 2homekids@hannahsfamilycenter.org

2HK NewClients (ONBOARDING): Onboarding@hannahsfamilycenter.org

Grants & Donations: Development@hannahsfamilycenter.org

Transitions: This Program offers comprehensive therapy and psychoeducational services to family members of all ages.

Family Substance Use Clinic: We offer both voluntary and court-ordered assessments; outpatient education and counseling services.

2 Home Kids: This Program offers supervised visitations and safe exchanges for families.

Free Services: We offer Moms, Dads, and Kids Support Groups, Coparenting Workshop, Kidz Only Book Club, and 1 hour of free consultation for NEW or PROSPECTIVE clients via our Helpline.

When you first become a client, our Program Manager or Client Services Manager will get you set up with an account.  You may choose to set an autopay, which we will just need your authorization and form of payment.  You will receive email reminders just before the auto charge is placed.  Otherwise, you will receive an invoice via email prior to service.  You may pay by credit card or e-check directly through the invoice.  If you choose to pay cash, you will need to pay onsite but please keep in mind payment is due 72 hours prior to services rendered.

 

As a 501(C)(3) (nonprofit organization) HFC uses a sliding fee scale to determine pricing for our clients based on income. Each program has a different scale that will be made available to you when you begin your Onboarding process with each program.

How do I provide my proof of income? There are several methods offered:

a) Copy of most recent pay stubs (past 3 months);

b) Copy of most recent year’s tax return;

c) Last three (3) month’s bank statements;

d) Copy of Disability check/statement;

e) Copy of Unemployment Letter with the payment information; and

f) Letter with income information from a 3rd party who assumes financial responsibility for you.

TRANSITIONS - GETTING STARTED

Fill out our online screening form and someone from the team will reach out to you for the next steps!

A completed intake form, income verification documents to determine fees, any court orders currently in effect including DV forms and CPO forms and signed consent forms are all required to start the intake process.

Therapists are assigned based on availability (matching schedules) and best fit.

Transitions is a training program for the next generation of therapists. Transitions therapists are masters-level trainees or Registered Associate Marriage and Family Therapists or Professional Clinical Counselors. Therapists and counselors are under the direct supervision of state-approved, licensed mental health professionals.

Information disclosed in therapy is confidential, with certain limited exceptions for mandated reporting. Because we take a team approach to treatment, cases may be discussed among members of the Transitions Clinical Team to ensure that you receive the highest quality professional services.

Our services are provided on a sliding fee scale based on gross monthly income. 

Additional financial support may be available to eligible clients and we also offer free weekly/monthly services

HFC is not contracted with any insurance providers at this time. We can provide superbills to clients for reimbursement through their Health Savings Account (HSA) and other reimbursement plans upon request.

Yes, we offer therapy for children ages 4 and up!

Consents for treatment for a minor must be signed by any individual who is considered the legal guardian. If a parent has sole legal custody then just that signature is required. If parents (or legal guardians) share legal custody, then signatures are required from each adult in that role.

A judge, an appointment Minors Counsel, and a Guardian ad Litem (GAL).

Yes! While many of our services are offered via telehealth (virtually) now, and we offer services in person at our facility with all persons required to observe COVID-19 safety protocols.

It varies. The timeline depends on therapist availability and how quickly clients submit required documentation. Most individuals, couples, and families typically take only a few days to get started. Any service ordered by the Court has different procedures and cannot begin until the Court order is provided. If the order applies to more than one family member, all members must be in contact with Transitions and agree to proceed before services can begin.

Yes! Clients who complete a psychoeducational class (e.g.positive parenting, cooperative co-parenting, and emotion management) will receive a certificate of completion.

Our classes are conducted individually for each client (one-on-one) with a Transitions therapist or counselor. Scheduling sessions is flexible and depends on the client’s and provider’s availability. Each class has a standard curriculum but is individualized to the client’s needs. Classes require 1 hour in class and 1 hour of completed homework weekly. Until the homework that accompanies each session is completed, a certificate will not be issued.

Yes, assuming you are cohabiting or have peacefully separated, meaning no litigation.

Not if the parents are actively engaged in litigation, have a history of domestic violence, or have a High-Conflict co-parenting relationship. In this type of case, to promote authentic learning and change and to ensure safety for clients, we first conduct classes individually and then bring parents together for a service called Facilitated Coparenting, which is focused on co-parents creating a Shared Parenting Plan. This is a process that begins with individual meetings with each parent, and the creation of a shared agenda. Meetings together are conducted only when both parents can be in the same room focused on planning shared parenting based on the needs of the child.

HFC is an approved provider of mental health services for crime victims through the California Victims Compensation Board (CalVCB).

No, HFC does not provide court-approved DV courses for offenders. A list of programs approved by San Diego County is available here

No. Only qualified, court-approved custody evaluators or other therapists court-ordered to serve in an evaluation role can make such recommendations.

2 HOME KIDS - GETTING STARTED

This Program offers supervised visitations and safe exchanges for families.

California Family Code 3200.5 and California Judicial Rules of Court 5.20  detail the Standards for Professional Providers of Supervised Visitation in the State of California. 

This is language directly from Family Code.

(g) Safety and security procedures

(2)  Conduct comprehensive intake and screening to understand the nature and degree of risk for each case. The procedures for intake should include separate interviews with the parties before the first visit. During the interview, the provider should obtain identifying information and explain the reasons for temporary suspension or termination of a visit under this standard. If the child is of sufficient age and capacity, the provider should include the child in part of the intake or orientation process. Any discussion should be presented to the child in a manner appropriate to the child’s developmental stage;

Our procedure is called Onboarding and includes submitting all needed paperwork and payment, and attending orientation. The onboarding process must be completed by both parents or legal guardians of a case before the case is ready for scheduling.

Both parents or legal guardians of a case must complete their orientations before a visit can be scheduled. After both parties have completed their orientation, our team requires approximately 1 week to thoroughly review all documents submitted and assemble the case file.

Once both parties have completed their onboarding paperwork, attended orientation, and our team has prepared the case file, the case file will be sent to our Client Service Manager. The Client Service Manager will then reach out to both parties with options for scheduling the first visit.

Completion of the onboarding process depends on cooperation and timeliness from both parties, as well as Hannah’s Family Center’s availability for orientation and visits. In cases where both parties are cooperative in the process, we estimate the process to take approximately 2-3 weeks from the time the 1st party submits the online screening form. Your cooperation and motivation to complete everything in a timely fashion is vital!

We allow two (2) weeks for the 2nd party on a new family case to complete an orientation once the 1st party has completed. After two (2) weeks, we can provide a Status Update Memorandum to the party who has completed the orientation. The memo is free and includes all communication on the case since the first party completed the online screening form, so it includes all outreach attempts by 2HK Staff as well as the responses or lack of response from the party who has not completed their intake and orientation.

Documents required – Per FC 3200.5:

(g) Safety and security procedures

(3)  Obtain during the intake process:

(A)  Copies of any protective order;

(B)  Current court orders;

(C)  Any Judicial Council form relating to supervised visitation orders;

(D)  A report of any written records of allegations of domestic violence or abuse; and

(E)  An account of the child’s health needs if the child has a chronic health condition;

Both Parties will need to submit the following paperwork.

  1. Online Screening Form
  2. Online Intake Packet
  3. Internal Consent and Release form
  4. All Current Court Documents (Include all pages of the order. Do not exclude any):
    • Protective Orders: Restraining Orders, Temporary Restraining Orders, Criminal Protective Orders, Emergency Protective Orders, etc.
    • Custody and Visitation Orders
    • Police Reports
    • Child Welfare Services Investigations: Open/closed case, Findings, Safety Plans, etc.
    • Other orders about protection, custody, visitation, etc.
  5. If you are ordered to pay for services: Proof of Income (2 of the following):
    • Last 3 months’ pay stubs
    • Last year’s tax return
    • Last 6 months’ bank statements (Deposits only)
    • Subsistence checks with supporting documentation:
      1. Unemployment
      2. Disability
      3. CalFresh/ EBT/ Food stamps
    • Child Support for children from this case can be deducted from monthly income to lower hourly costs
  6. Picture ID 
  7. Vehicle Registration and Proof of Insurance (For Residential Party of Supervised Visitation cases, or Both Parties of Supervised Exchange cases)
  8. Orientation Payment: $75 if you are court-ordered to pay for 50% of the costs or if cost responsibility is not specified in your court order; or $150 if you are court-ordered to pay for 100% of services

Parties need to submit  all  listed paperwork with the following exceptions:

  • Vehicle Registration and Insurance: Visiting Parties of Supervised Visitation cases do not need to submit vehicle registration and insurance. Year, make, model, color, and license plate information are required in the Intake Packet, however.
  • Proof of income: If you are not court-ordered to pay for services, you do not need to submit proof of income.
  • Orientation Payment: If the other party in your case is specifically ordered to pay all or 100% of costs, you do not need to submit orientation payment. If there is no specification or you are ordered to pay 50% of costs, you need to submit an orientation payment.

2 HOME KIDS - ORIENTATION

Orientation is a required in-person/virtual meeting during which all 2HomeKids rules and guidelines are reviewed with every client to ensure proper notification and client understanding before the signing of the contract for services.

Per Family Code 3200.5

(o) Additional legal responsibilities of professional providers

In addition to the legal responsibilities and obligations required in (n), professional providers must:

(1)  Prepare a written contract to be signed by the parties before commencement of the supervised visitation. The contract should inform each party of the terms and conditions of supervised visitation;

All paperwork and payment must be completed before your orientation can be scheduled. Once all paperwork and payment are received, a staff member will inform you what dates are available for your orientation appointment.

No, Hannah’s Family Center has a strict No-Contact policy between parties of a case, unless so ordered by the Court. Parents or legal guardians are required to attend separate orientations.

Supervised Visitation orientations are typically offered every Tuesday evening and every Friday afternoon. Scheduling outside of these days and times is considered a “private” orientation and requires an additional $50 scheduling fee. There is a set number of spots available for each orientation and they are offered on a first-come-first-serve basis after paperwork and payment are complete.

From California Family Code 3200.5
If the child is of sufficient age and capacity, the provider should include the child in part of the intake or orientation process. Any discussion should be presented to the child in a manner appropriate to the child’s developmental stage;

Yes, children ages 2 and above will attend their “Turtle Tour” children’s orientation on the same day and time the Residential Party attends their orientation. Scheduling a Turtle Tour separate from the Residential Party’s orientation date is considered a “private” orientation and requires an additional $25 scheduling fee. This orientation is required to ensure that children have the opportunity to meet some of the human and animal staff and become familiar with the facility! It also provides older children a chance to ask questions of the staff about how the services work from the child’s perspective.

2 HOME KIDS - OTHER

Information such as contact information, home address, payment information, and some medical information is kept confidential. Otherwise, all communication and activity between any legal party to a case (e.g. parents, guardians, court-appointed evaluators, and non-confidential mediators, attorneys) are documented and available by request from any legal party. Family Code 3200.5 specifically states that there is no psychotherapist-client relationship involved in court-ordered supervised visitation.

Hannah’s Family Center will call and email the other party in a case to assist them through the onboarding process as long as their contact information is provided at the time of the initial screening. All communication and communication attempts are logged by the staff as part of the regular course of business. If the other party is not responsive or compliant, the documentation. will reflect this. Hannah’s Family Center can provide a free Intake Status Memorandum fourteen (14) days after your orientation, upon request.

An Intake Status Memorandum is a report which includes all communication and activity Hannah’s Family Center has had on a case during the onboarding process, from the initial screening through completion of orientation.

2 HOME KIDS - VISITS

Yes. Initial visits occur inside the agency (and possibly on our onsite patio) so that we can observe and document a baseline for the child-parent relationship. If it appears that the parent-child relationship is adequate for the parent to keep the child safe in an outside environment (crossing the street, walking on sidewalks along busy streets, and the child generally being responsive to the vocal requests of parents to wait/listen), then the privilege of outside activities will be extended based on staff observations and documentation addressing any potential safety concerns for the child/ren. We will inform you when offsite privileges are available for you.

We typically allow outside privileges onsite (back patio play area) during most visits unless there is a significant behavioral problem on the part of the parent or the child. In some cases, a visit may be held onsite for an extended period, usually when a parent has difficulty following the rules set forth by the California Administrative Rules of Court 5.20 and/or Hannah’s House Rules & Guidelines; or when a child refuses to take guidance and direction from his or her parent. Sometimes a Court Order prohibits outside activities and, in that case, we comply with the orders.

Our onsite play area has toddler toys, a ping-pong table, a full-sized basketball hoop, picnic tables, and patio furniture. Our families also frequent Boomers, Dave & Busters, Tierrasanta Recreation Center, Tierrasanta and Serra Mesa libraries, movie theaters at Clairemont Square – Mission and Fashion Valley,  Jump facilities in Mira Mesa, and multiple restaurants within walking distance. Hannah’s Family Center (HFC) has a Memorandum of Understanding with the Toby Wells YMCA which is less than a half-mile walk. There are large playing fields, multiple playgrounds, a soccer field, and a swimming pool.

Yes, we ask the Residential Party (RP) to provide all of the child’s necessities and support items for the first visit so that the Visiting Party (VP) has the opportunity to see the brands, sizes, preferences, etc to support the child during future visits. After the first visit, we expect the Visiting Party (VP)  to come fully prepared for the visit. This includes providing appropriate food, diapers, activities, and extra clothing if applicable.

Gifts are allowed in all cases unless the Court has specifically identified abduction or allegations of sexual abuse in the Court Order. Any device with a screen (cell phones, smartwatches, tablets, laptops, etc)  must be pre-approved by the RP. In the case of a High Conflict Co-Parenting (HCC) relationship, Staff will ensure that gifts are not used by either parent to influence the child against the other parent. For example, if an RP plans to refuse all gifts from the VP, then Staff will ensure that no gifts leave the family room with the child but instead remain either with the VP or are placed in the child’s activity bag that is left at the facility between visits. Any attempt of one adult party to pass a gift to the other adult party is not allowed.

It is the Residential (custodial) Party (RP) responsibility to prepare their children for the visit. This includes behavioral and emotional preparation. The support and preparation by the RP is a vital component of successful supervised visitation services for the child. Staff can work with parents to make sure that children understand that a Staff member will be present with them and their parent during each visit; and that the child can speak to their Staff person to get support during the visit. We encourage the RP to help the child pack their backpack or bag filled with activities, snacks, or special objects that will support the child during their time with the VP.

The monitor is a neutral third party who is required to be within eyeshot and earshot of the CP and child/ren 100% of the time. They will document all verbal and nonverbal interactions. The monitor will not interrupt to redirect or temporarily stop parent-child contact unless there is a policy violation; or health, safety, or the best interest of the child concern. Safety includes concerns about the emotional as well as the physical safety of the children.

After the first six (6) visits, staff will assess if there are any safety or other concerns with adding guests. All guests MUST be approved for conversation (parent and child sharing about other people during the visit) or for physically joining visits. The Staff and the RP approve guests. Pets are in the category of a guest so must be pre-approved in the same way as humans.

We allow the RP to identify a Transport Person (TP) who is authorized to drop off and pick up the child/ren with the understanding that the TP acts as a surrogate for the RP and is held to the same standards of conduct as the RP who signed the contract for services. Orientation is mandatory for all TPs.

Neither! For car rides, we require the visiting parent to ride In the front seat of an UBER or LYFT while the monitor sits in the back with the child.

Our onsite play area has toddler toys, a ping-pong table, a full-sized basketball hoop, and multiple benches, tables, and benches. Our families also frequent Boomers, Dave & Busters, Tierrasanta Recreation Center, Tierrasanta and Serra Mesa libraries, movie theaters at Clairemont Square – Mission and Fashion Valley, Jump facilities in Mira Mesa, and multiple restaurants. HH has a Memorandum of Understanding with the Toby Wells YMCA which is less than a half-mile walk. There are large playing fields, multiple playgrounds, a soccer field, and a swimming pool.

No, to maintain documentation as unbiased as possible we always rotate monitors for visits. Every monitor is required to review the specifics of your family situation before doing a visit for the first time.

Once both parties have attended orientation and the internal Legal Review is complete, our Client Services Manager will reach out to start planning the schedule for visits. Our goal is to establish a set schedule for the supervised visits so that both parents/caregivers and the child/ren have a set routine.

Yes, we do! In the San Diego County area, we also offer laptop loans and In facility virtual visits If you do not have access to WI-FI or a space to do your visit.

All payments for services must be completed online or in-person 72 hours before the scheduled service.

Yes. Single-day documentation is called a Daily Document, and a series of daily documents over a specific period is called a Court Report.

Court Reports start at $125 for 10 visits and then $10 for each additional visit; $125 for 20 exchanges and then $5 for each additional exchange. Court report for Skype/Phone visits is $125 for up to 30 visits and $5 for each additional virtual visit. If you need a Court Report with less than a ten (10)-day notice, we charge Rush Fees.

After becoming an active client, you may request a Communication Log Memorandum which starts at $125 and is based on the length of the memo to ensure that 100% of communication on your case is included. Other client-requested memorandums start at $75

FREE SERVICES

Apply for free service here

Our team will reach out to you to either schedule a consultation, or confirm your reservation.

All support groups are currently online.

No. We keep a record of workshop registrants and other parties to ensure attendees are comfortable and safe.

Yes, as long as there is no Temporary or Permanent Restraining Order or a Criminal Protective Order in place. It can be valuable for co-parents to hear the same information from the same source.

COVID-19

  • Before being granted entry, all clients are screened for symptoms from the external video monitor located by each entrance door. 
  • Everyone is required to wear a mask at all times when inside the facility.
  • Each child is given a new activity/play bag by the Center, which the child can label and leave at the facility so there Is no cross-contamination between toys and art supplies.
  • Tissues, masks, and disinfectant are available throughout the facility
  • All seating is marked and spaced 6 ft apart.
  • All Staff sit behind plastic dividers and utilize face shields + Masks for protection.
  • 6FT-Distance stickers are placed throughout the facility.